Questions.
The short answer first. For the rest, the help center and support are there.
The app
Which games are covered?
Pokémon, Magic, Yu-Gi-Oh!, One Piece, Lorcana, Star Wars Unlimited, Digimon and Riftbound, in all their print languages, with sealed products. A card is missing? Create its page.
Does the app sell for me?
No. Pokeback is not a marketplace and never posts through a bot in your Vinted, Leboncoin or Cardmarket account. It prepares the text and photos; you paste. Only eBay goes through its official API, with your consent, on Seller+.
Scanning
Is scanning limited?
No. Scanning is free and unlimited, forever, in every offer. The free offer keeps your collection up to 100 cards; the paid offers are about the rest.
What if the card is not recognised?
The app suggests three close cards. Otherwise, search it by name, set code or number, or create its page with your photo and value: it counts like the others.
Do I need a connection?
No: the games and languages of your collection are installed on the iPhone, scanning works offline at shows and everything is sent once you are back online.
Prices
Where do prices come from?
From the Cardmarket price guide, updated every day, and from community sold prices when there are enough. Every price shows its source and date.
And a card without a price?
Set your own value, or leave it out of the total: the app never guesses a price.
Selling
Does the app post my listings?
No. Pokeback never posts, bumps or writes in your place on Vinted, Leboncoin or Cardmarket, and never asks for a password. It prepares; you paste. Only eBay goes through its official API, with your consent, on Seller+.
What is DAC7?
Platforms report a seller’s sales to the tax authorities from 30 sales or €2,000 a year. The app counts yours, platform by platform, and warns you before: for information, neither a filing nor tax advice.
Modules
Why can’t I see a module in the app?
A module outside your offer, or one you have not switched on, shows up nowhere. You find them all in Account, More modules, with an example of what they would do for you.
Does Autopilot act alone?
Only in the areas where you switch it on, and never to post on a platform in your place. On the free offer, everything stays on I approve.
Subscription
How does the trial work?
The Pro trial lasts 7 days and is offered once per account. Unless cancelled at least 24 hours before it ends, it becomes a paid subscription.
What happens if I go back to Free?
Nothing is deleted. Beyond 100 cards, your collection stays readable; you add new ones by taking a paid plan again.
Does the subscription work on iPhone and on the web?
Yes. Whether taken on the App Store or on the web, it gives the same rights everywhere, with the same account.
What is the Founder offer?
The first 200 subscribers pay €59 a year, with every Pro feature. That price stays locked for them as long as their subscription stays active.
How do I cancel?
On iPhone: Settings, your name, Subscriptions. On the web: Subscription page of the web app. Cancellation takes effect at the end of the current period.
Your data
Where is my data hosted?
In the European Union, with Hetzner Online GmbH. No ads, never sold. Full export and account deletion from the app.
Do I need a Vinted or Cardmarket account?
No. Pokeback never connects to your platform account and never asks for a password. You paste the listing yourself.