Support

A question, a problem, an idea? Write to us: every message gets an answer, in English or in French.

Write to support

To speed things up, include the e-mail address of your account, your iPhone or iPad model (or your browser), and what you were doing when the problem appeared. A screenshot helps a lot.

support@pokeback.app

Never send us a password: we will never ask for one.

Frequently asked questions

Getting started

What is Pokeback?

The back office for trading card resellers: your collection, the true cost of every lot, your sales, trades and listings, your profit and indicative tax tracking, on iPhone, iPad and the web. It is not a marketplace: nobody can buy from or sell to other users in Pokeback. You sell wherever you like, Pokeback keeps the books.

Do I need an account?

Yes, one account per person: it keeps your collection and syncs it between iPhone, iPad and the web. You create it with your e-mail address (you receive a sign-in code) or with "Sign in with Apple".

To look around before signing up, "See the demo" opens a demo account already filled in, reset every night.

What are modules?

Advanced features are grouped into modules, so the app stays simple. Everyday use is free: scanning, collection up to 100 items, sales, purchases, market prices, Flip or not? and "Say it". Pro adds Drop, scouts, charts and exports, among others; Seller+ adds team, advanced tax, the counter, the API and eBay publishing.

Turn a module on in Account, "Your modules"; those of another plan are under "More modules". See pricing

How do I bring my existing collection?

Import a CSV file from the web app: presets recognise the most common exports and show you every row before applying it. You can also scan your cards one by one or in a row from the iPhone.

Where is the web app?

Sign in with the same account at app.pokeback.app: large tables, imports, tax and team are more comfortable there.

Catalogue, scanning and prices

Which games and languages are covered?

The catalogue is multi-game and multilingual, Asian editions included, and grows in stages. It covers, among others, Pokémon, Magic: The Gathering, Yu-Gi-Oh! and One Piece Card Game, on every plan.

A card is missing? Create a custom item and report it with "Card not found": reports set the order of additions.

Pokeback is independent and not affiliated with any card game publisher. Trademarks and artwork belong to their respective owners. Trademarks and notices

Does my photo go to your servers when I scan?

No. The card's text is read on your iPhone; only that text and a digital fingerprint of the image are used to recognise the card. The photo leaves your device only if you save it as the photo of your copy, in a private space.

A card is not recognised when scanning: what now?

When the scan hesitates, it suggests three cards and a manual search, with or without accents, in Latin script or the original one. If the card is not in the catalogue, create a custom item: it will link to the catalogue later, without losing history.

Where do market prices come from?

From third-party sources, including the Cardmarket price guide, and from community sale prices, published only when at least 5 sellers contribute. Each price shows its source and date, and a manual value always takes precedence. Prices are indicative: never advice to buy, sell or invest.

How does "Say it" work?

You say or type a sentence, for example "Sold the Mew for €40 by DM", and Pokeback prepares the sale or purchase. Nothing is recorded until you approve. The microphone only listens while you hold the dictation button, and the recording is not kept.

Selling

How do I put a card up for sale?

On the card page, tap "Put on sale". Drop (Pro plan) prepares the listing for each marketplace; you find them in "Your listings". Pokeback publishes nothing on your behalf: on eBay, the listing goes out when you launch the Drop, if you connected your account (Seller+ plan); elsewhere, you publish the prepared text or file yourself.

Does Pokeback connect to my selling accounts?

No. Pokeback never asks for your credentials and never acts in your accounts. Scouts only read your public seller page, if you turn them on, to suggest the sales they spot; you confirm each one. eBay connects through its official procedure, which you can cut at any time.

Can I plug in my own AI assistant?

Yes, with the Seller+ plan: "Your assistant" creates a token to plug into your assistant (MCP connector). A read token cannot change anything; an assistant token prepares actions that wait for your approval. You can revoke a token at any time.

Tax

Does Pokeback file my taxes?

No. Pokeback counts your sales per marketplace for the DAC7 thresholds, keeps your receipts book and purchase register, and estimates your contributions for information only. Neither a tax return nor advice: for your situation, see an accountant.

What is DAC7?

A European directive: every year, selling platforms report to the tax authorities the sales of sellers who reach 30 sales or exceed €2,000 in the calendar year, platform by platform. This threshold triggers a report; it is not a tax threshold.

Subscription

What are the plans and how does the trial work?

Free, Pro (monthly or yearly, with a 7-day free trial once per account), Founder (yearly, for the first 200 subscribers) and Seller+ (monthly or yearly). They are auto-renewable App Store subscriptions: unless cancelled at least 24 hours before the end of the trial or period, they renew at the same price. See pricing · Terms of use

How do I cancel my subscription?

On iPhone or iPad: Settings, your name, Subscriptions; or in the app, Account, Subscription, "Manage my subscription". Cancellation takes effect at the end of the current period, and you keep access until then.

How do I get a refund?

Purchases made on the App Store are refunded by Apple: make your request at reportaproblem.apple.com.

I changed iPhone: how do I get my subscription back?

Sign in with the same account: your data and rights come back. In the app, Account, Subscription, "Restore purchases" reads your App Store purchases again.

What happens if I go back to Free?

Nothing is deleted: beyond 100 items, your collection stays readable. See pricing

Data and account

Are my figures the same on iPhone and on the web?

Yes, to the cent: costs, profit, results and currency conversions are calculated once, on the server, then shown everywhere.

Where is my data hosted?

On a dedicated server in Germany, in the European Union. Each account is isolated by the database itself: a user can neither read nor change another user’s data. No advertising, no sale of data. Privacy policy

Why does the app ask for the camera, the microphone or my photos?

Camera: scanning your cards. Microphone and speech recognition: "Say it", only while you hold the button. Photos: reading your sale screenshots on the iPhone if you turn it on, and saving Drop photos to an album. Face ID: optional app lock. Notifications: price alerts and reminders. Local network: show mode between your phones. Each permission is asked when you first use the feature.

How do I export my data?

In the app: Account, then "Export my data", an open JSON file. On the web, the Account page gives a full JSON export with a CSV copy of every table. Export is free, on every plan.

How do I delete my account?

In the app: Account, Data section, "Delete my account". Deletion is immediate. Full steps, what is erased and what is kept: Delete your account